Great Experience. They graciously accepted a contract from the State of Nebraska for Nebraska Veteran Emergency Aid for relatively significant repairs at a very complicated financial time in my life. In addition to the original contract they requested more assistance on my behalf from the State to get even more parts repaired (brakes & rotors) so I was on the road safely. My brakes were noisy intermittently after initial completion so I did go back a couple times and they happily took it and worked on it. After the 2nd to last time I took it back, I was really excited to have a safe truck again so I scraped together 100 dollars and I had the exhaust worked on at a separate shop, Ace Muffler off 60th & Q and it required some welds. I discovered this morning on my own that an area that he welded he left a bridge gap and it looks like boogers. There's a ton pressure being lost which is why my truck is running like crap and why my O2 sensors are reading low voltages. I acted ungrateful and like an emotional terrorist when things got confusing for me. I didn't understand why my truck was running the way it was. I'm certain if I had been patient they would have just figured it out for me. Because they're good people. I said disparaging unverified and hateful things about Mark his employees and his business in multiple fits of rage over an immense amount of frustration that he and his business had been actively trying to help mitigate that I miss perceived as manipulation. I disgustingly questioned his service on top of everything and was completely inappropriate and disrespectful to him and his people after everything they did for me. All I can truly say in my defense is that I didn't take the time to collect the evidence and I jumped to conclusions to try and be done and over with this, as the mechanical problems have been non stop for 3 years with at least $28,000 invested in repairs and not upgrades and the frustration and stress have exponentially compounded. I'm a retired combat Veteran, I have PTSD, and its never an excuse to be a total loose cannon & jackass like I was. Sometimes I forget that I already know that my initial response is to either fight or fly when perceiving "harm" and that I need to resist that more and analyze and think critically about the whole picture but instead I got defensive and offensive instead of being patient and questioning the work of the other shop and investigating it myself, and determining that Ace Muffler messed up the weld, not Yecks tampering or damaging anything. Instead I made a critical error and developed tunnel vision from not looking at the whole picture . I'm eternally sorry for anyone that had to read the terrible review that I posted. It was disgusting and I'm deeply embarrassed and remorseful for any harm I did with my words and behavior towards Mark, his staff & his wonderful business. Massive lesson learned. Unfortunately, its likely too late. You cant just take things back because now you regret it. I'll be active again in the PTSD Clinic soon after this incident to address these issues at the very least that I clearly have. Thanks again for getting all that work done!
Andrew, Thank you for taking the time to write this review. I know that things sometimes do not go as planned, and we can all get frustrated. Rest assured that we will be here for any needs you have and will do our best to make sure everything is handled properly. On another note, I truly appreciate your service and also understand the trials and tribulations resulting from that service. If there is anything I can do for you, feel free to reach out to me anytime. Mark Lowe USN Seabees (Ret) Owner, Yeck’s Tire & Auto
- Yeck's Tire & Auto