Great service, but a little aggressive with text, email and phone call afterward. I took my car to them for the first time recently to get some brake work done and some diagnosis of front end issues. The work was done quickly and they were pleasant to deal with. The day after I got my car back I started getting texts asking to rate the service, along with promotional emails. I also got a phone call a couple days later asking if I was happy with their service and if I'd leave a Google review for them. I understand that this is how companies get people in the door these days, with online advertising and things like that, but it all felt like a bit much to me. Like, take it easy, we just met! Botton line: I'll still probably take my car back to them for things that I can't or don't want to do myself, because they are close by and seem reliable and honest.
Thank you Gabriel for taking the time and sharing your thoughts with us – we do appreciate your feedback. I apologize if you thought we were too aggressive or pressuring you in any way – please believe me, that was not our intention at all. The only way that we can accurately gauge our level of service to our valued clients and to improve that service is through constructive feedback. One of the ways we do this is by sending out Customer Service Index (CSI) requests after each visit to our shop. We feel that this is necessary and take it one step further by calling each client and doing a personal follow up with them – this is usually done by Megan our Customer Service Rep or me. We’ve been doing this for many years and most people like that we take the time to do it. Kind regards, Mark Lowe, Owner, Yeck’s Tire & Auto
- Yeck's Tire & Auto