Bellevue Auto Repair

4

Great service, but a little aggressive with text, email and phone call afterward. I took my car to them for the first time recently to get some brake work done and some diagnosis of front end issues. The work was done quickly and they were pleasant to deal with. The day after I got my car back I started getting texts asking to rate the service, along with promotional emails. I also got a phone call a couple days later asking if I was happy with their service and if I'd leave a Google review for them. I understand that this is how companies get people in the door these days, with online advertising and things like that, but it all felt like a bit much to me. Like, take it easy, we just met! Botton line: I'll still probably take my car back to them for things that I can't or don't want to do myself, because they are close by and seem reliable and honest.

Thank you Gabriel for taking the time and sharing your thoughts with us – we do appreciate your feedback. I apologize if you thought we were too aggressive or pressuring you in any way – please believe me, that was not our intention at all. The only way that we can accurately gauge our level of service to our valued clients and to improve that service is through constructive feedback. One of the ways we do this is by sending out Customer Service Index (CSI) requests after each visit to our shop. We feel that this is necessary and take it one step further by calling each client and doing a personal follow up with them – this is usually done by Megan our Customer Service Rep or me. We’ve been doing this for many years and most people like that we take the time to do it. Kind regards, Mark Lowe, Owner, Yeck’s Tire & Auto

- Yeck's Tire & Auto
5

About a year ago, I started bringing my car to Yeck's after seeing all of these awesome reviews. In the past, I had had several bad experiences with other big-name shops in town, and I was just looking for an honest mechanic. Yeck's was exactly what I was looking for - they have done a superb job at a fair price every time I have brought my car in. With the friendly staff, free loaner cars, and stellar work that they do, I would never take my car anywhere else but Yeck's.

5

5

Mark treats you like family; my daughter's car was overheating, in Lincoln. When I got to her car, Mark talked me through the symptoms to look for, and continued along the way as I limped it back to Bellevue, stopping to let it cool down multiple times...this was from 5-9 pm, he was off duty. He worked the car in and fixed it as if it were his daughter's car. Yecks has my 5-star loyalty. Paul Rogerson

5

Mark treats you like family; my daughter's car was overheating, in Lincoln. When I got to her car, Mark talked me through the symptoms to look for, and continued along the way as I limped it back to Bellevue, stopping to let it cool down multiple times...this was from 5-9 pm, he was off duty. He worked the car in and fixed it as if it were his daughter's car. Yecks has my 5-star loyalty. Paul Rogerson

Thanks Paul for giving us the opportunity to work with you! It was our pleasure to assist you.

- Yeck's Tire & Auto
5

They gave me some candy and a flower. If that's not solid customer service, I don't know what is.

5

I really appreciated the staff taking the time to explain the options I had for the repair of my older vehicle. They were patient and informative.

Thank you Natalie for choosing Yeck's Tire & Auto & for taking the time to share your thoughts with us. We try very hard to keep our clients well informed so that they can make the most accurate & economical decision possible.

- Yeck's Tire & Auto
5

I really appreciated the staff taking the time to explain the options I had for the repair of my older vehicle. They were patient and informative.

5

Decided to choose Yecks because of the good reviews, which in my opinion was a good decision. The customer service and communication was outstanding. I'm not real knowledgeable about cars and costs for repairs, but for the research I did I felt Yecks was reasonable. When u call to set an appointment, ensure u ask about a loaner car. Don't wait as they will prob all be taken. Or u can just head to Village Cafe, which is a 2 min walk, while you wait for your car.

5

I've used their "Tires at Cost" program a couple of times. Excellent pricing! But when I took in a tire losing air, they repaired it at no cost as part of that program! Their service excellence has always earned my continued trust and loyalty.

Thanks Eric!

- Yeck's Tire & Auto
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