Thorough, accurate, and customer focused! I brought my son's car in for a severe coolant leak. Mark listened to me as described history of not only the coolant system, but others areas areas of concern. He set my expectations about when the mechanics would be able to diagnose the leak and inspect the vehicle. Megan called with the results of the inspection and an estimate...both the good and bad. With 186K miles on the Buick, the front end suspension needs some work...they also categorized each of the problems as safety related or just damaged. I can replace tie rods and bushings myself ... Megan didn't pressure me to have them do that work, but did encourage me to bring it back for the alignment after I was done, which I will. Coolant leak was fixed and delivered a day earlier than promised. They even stayed own a couple of minutes to allow my son to pick up the car that day. So happy to find this professional business. Thank you!