i was impressed by the straight forward approach. vehicle was towed in not running. Steve got it in shop looked it over, assessed the condition after some tests and not only advised me of what the likely issues were, but also the options open to me. no pressure to do anything with Yeck's, but what was best for our situation. worked with us to allow car to stay on service lot until donation org could pick it up. These folks are honest and know what customer service is all about!